Front of House casual staff
About St John’s College
St John’s College is one of the larger colleges within the University of Oxford. Founded in 1555 by Sir Thomas White, the College is a long-established member of the thirty-eight colleges of Oxford University. Like all Oxford colleges, it is an independent, self-governing establishment, which functions both, as an academic institution and as a social and residential centre for its members. The College has around 650 students and 100 Fellows. For further information about the College, please visit our website at www.sjc.ox.ac.uk.
Key objective:
To work under the direction of the Front of House, Operations and Events Managers to deliver excellent customer service at all times during College meal service times, functions and events. The nature of work and the size of our team requires everyone to be flexible, willing and an excellent team player.
Key tasks:
- Delivering excellent customer service to College students, academic and non-academic staff, and visitors
- Diligently serving food /drinks to customers in all College units indicated on shifts roster
- Taking food and drink orders to ensure prompt and accurate service (College Café)
- Responsible for processing payment for meals on Hall/College Café tills
- Collaborating with the kitchen staff and management team to ensure smooth operations
- Dealing with customer requests and queries and direct them to Supervisor(s) on shift (in person/by the phone)
- Being polite and friendly at all times
- Maintain cleanliness standards
- Complete additional duties requested by a Manager/Supervisor.
- Attend mandatory and other trainings as required.
- Comply with College policies and procedures
Person specification:
- Polite, courteous, and presentable at all times
- Ensure good timekeeping and communication
- Have a professional and positive attitude
- Provide a welcoming atmosphere to all guests
- Willingness to work flexible hours including evenings and weekends
- Happy to take direction from Supervisors/Managers
- Active listening skills to ensure orders are taken correctly and customers concerns are addressed
- Previous experience in College environment/ Hospitality is desirable but not essential as full induction will be provided
Terms and Conditions
- There are no set hours associated with this role, you will work on a casual basis according to College needs. The current pay is £13.16 per hour plus holiday pay of 12% of hourly rate
- Complimentary meal when working on a shift
- Complimentary taxi transfer after shift longer than 22:00
- Staff and family members events free to join
- Stunning city centre location with iconic views
Application Procedure
If you consider that you meet the selection criteria, please send your application consisting of a covering letter explaining your suitability for the post and a full CV with your complete education and employment history (as a single pdf), by email to vacancies@sjc.ox.ac.uk.
Closing date: open until filled.
Please state the names, addresses and telephone numbers of two people who are prepared to give you a reference for this position. Referees should be people who have direct experience of your work through working closely with you for a considerable period, and at least one of them should be your formal line manager in your most recent job. Please indicate whether we can contact them at this stage.
If your application is successful your appointment will be subject to the provision of an original document which indicates your right to work in the UK.
Equal Opportunities Statement
St John’s College is committed to providing equality of opportunity and avoiding unlawful discrimination. The policy and practice of the College require that all staff are afforded equal opportunities within employment and that entry into employment with the College and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases the ability to perform the job will be the primary consideration. Subject to statutory provisions, no applicant or member of staff will be treated less favourably than another because of their sex, marital status, sexual orientation, racial group, age or disability.
Data Protection
All data supplied by candidates will be used only for the purpose of determining their suitability for the post and will be held in accordance with the principles of the Data Protection Act 2018, General Data Protection Legislation, and the College’s Data Protection Policy and recruitment monitoring process.